Using CMMS to Support Lean Best Practices in the Service Sector – Part II - eMaint

Using CMMS to Support Lean Best Practices in the Service Sector – Part II

Computerized maintenance management software (CMMS) has been shown to dramatically improve lean practices adoption and execution in manufacturing and service industries. CMMS adoption has also been linked to improved performance and productivity, quality control, safety compliance, and overall improved working conditions. By showing employees how they can, in this way, positively impact their company’s bottom-line, which is inextricably linked to its capacity to retain and hire staff, managers can make the business case for organization-wide adoption of lean best practices. In this installment, we continue our survey of the “The Seven (Not Necessarily Deadly) Types of Waste in Operations” and how CMMS can redress them:

  • Waiting time – This subtle loss may appear benign on the surface, but compounded over time and multiple facilities, it can insidiously gnaw at a company’s profit margin under the radar.  Delays caused by absent equipment, personnel, or resources, are often the symptom of gaps in information about the status of a work order (e.g., a contractor is called out for a work order, but not informed when staff subsequently realize that equipment needed for the contractor to perform their task is in-transit). By implementing a robust CMMS which allows all parties on a work order to see up-to-the-minute status reports, this type of scenario can be avoided altogether.
  • Transportation – Like the previous waste scenario, when resources are unnecessarily transported from one area to another, it can often come down to a gap in information about the originating work order’s status or history.  Managers need to see not only the immediate problem, but trends throughout the facility, in order to effectively manage the movement of resources.  For example, without a centralized inventory management system, valuable time and resources can be expended shipping something from one facility to another, when a more proximate or cost-effective solution might exist.
  • Over-processing – This waste can occur when insufficient internal communication exists about a client’s needs (past and present) and/or adjustments are not properly executed.  As in the previous examples, ad-hoc, paper-based systems, which are all too common to facilities across all industries, create ideal conditions for this type of waste. 
  • Processing – Of all the types of waste, inadequately maintaining equipment is probably the easiest to make a business case against.  Studies consistently demonstrate that when equipment is inadequately maintained OEE and ROI diminish, and TCO and safety hazards increase, yet studies also consistently reveal that the systems that would support efficient maintenance of equipment are grossly underutilized.


The second of a series on CMMS and lean best practices in the service sector.

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Dana Madama is the Online Marketing Manager at eMaint Enterprises, located in Marlton, NJ, which provides CMMS and EAM solutions for all of your maintenance and asset management needs.

2013-12-05T18:15:10+00:00December 5, 2013|Resources|