eMaint Implementation Services

Implementation, consulting and technical services

eMaint’s commitment to customer success extends far beyond creating exceptional CMMS software. We go to great lengths to provide organizations with all of the resources and information they need to not only get the most out of our software, but also to gain best practices insights for achieving maintenance success. At eMaint, we have one goal: to provide prompt and personalized support and service that goes beyond customer expectations. When it comes to customer service, our dial doesn’t stop at 10 – we push ourselves even further to provide “Service on 11.”

Professional Services2018-07-10T14:45:09+00:00

1. Implementation Service: 10 Keys to Success Approach

During this intensive service, an eMaint Senior Consultant will guide your implementation team through eMaint’s proven 10 key steps to a successful CMMS implementation. After you have defined your CMMS project goals, this on-site engagement may encompass a broad range of activities:
  • analyzing your current operational state,
  • reviewing your existing data,
  • making recommendations on effective data gathering and asset hierarchy structuring,
  • performing initial system configuration to support your initial implementation goals and
  • developing your implementation timeline.
The natural conclusion of this event is to experience your first soft go-live. Afterwards, your account management team will continue to work with you to fulfill follow-up requirements.

2. CMMS Implementation Assessment

A CMMS implementation assessment is a comprehensive and systematic analysis. It identifies the current state of the organization with respect to an initial eMaint CMMS implementation. This assessment is ideal for customers who are implementing their eMaint CMMS in a multi-site or multi-departmental environment. An eMaint CMMS Senior Consultant will facilitate a meeting with your key stakeholders. The consultant will then analyze your current CMMS operational state and determine your desired optimal state. FInally, the consultant will produce a comprehensive CMMS Implementation Assessment Report based on the findings and information gathered during the stakeholder meeting.

3. Continuous Improvement Assessment

This is ideal for customers interested in the proactive benefits of achieving a more robust utilization of their eMaint CMMS. An eMaint CMMS Implementation Specialist will facilitate a meeting with your key stakeholders to analyse the current eMaint CMMS operational state. The specialist will work with you to determine your desired optimal state. Immediately following the on-site engagement, the eMaint Implementation Specialist will produce a findings report based on the information gathered during the stakeholder meeting.

4. Project Management Support

In addition to a weekly status call and project plan updates, eMaint will provide executive management sponsorship. It will then be responsible for ensuring appropriate commitment of resources to the project and for issue resolution. Though you will have primary responsibility for overall project management and project success, you will share project management responsibilities and tasks with your eMaint Project Manager.

5. Project Kick Off

During an eMaint Project Kick Off, you will review your CMMS goals, challenges and business requirements. You will also see an eMaint demonstration, develop a high-level implementation road map timeline and establish a project plan.

6. Project Close Out

eMaint’s Project Close Out includes a review of the project statement of work, a review and summary of the actual deliverables. This also includes a summary of what was done well and what could be improved, as wells as a list of any additional tasks, responsible persons and due dates.

7. Go Live Support

The purpose of eMaint CMMS Go Live Support is to provide you with implementation guidanc