Thirty years ago, eMaint was founded. It soon became one of the first CMMS providers to develop a completely web-based “Software as a Service” (SaaS) model. Today, eMaint continues to exceed expectations. It has a proven track record of customer success, multilingual product support and innovative technology. If eMaint’s sustained 90+% customer retention rate doesn’t speak for itself, here are the top ten reasons why eMaint is the right CMMS for you.
eMaint was voted by Plant Engineering as the 2017 Product of the Year for “Maintenance Software” the second consecutive year! Plant Engineering’s readers selected the outstanding new products that help them do their jobs smarter, safer, more efficiently and more productively. eMaint was also selected by Top Ten Reviews as the #1 2016 Gold Award winner for Maintenance Management Software for two years in a row. The award selection is based on eMaint’s customer support, maintenance scheduling, inventory management, document storage, project management, customization and advanced feature capabilities.
2. Software-as-a-service (SaaS) model
eMaint was one of the first CMMS providers to develop a completely web-based Software as a Service (SaaS) model. Specifically, a model for the more rapid implementation at a lower Total Cost of Ownership (TCO). As a SaaS solution, eMaint CMMS can be accessed on any browser-based device, including smartphones and tablets. In addition to anytime, anywhere access, our affordable subscription fee includes unlimited technical support, system maintenance, backups and updates. There is no need to install traditional software or purchase unnecessary hardware. Therefore, organizations which adopt the SaaS model experience a lower TCO and level of commitment, as well as a higher Return on Investment (ROI).
3. Flexibility and configurability
We know that every industry, company and department are different. You use different terminology, have different processes in place and comply to different regulations. The list goes on. So why should your CMMS be the same? Within eMaint’s robust CMMS software, your team can define and configure your own filters, layouts, fields, field properties, tables, colors and themes, workflows, dashboards and record displays. Dare to be different and step outside of the “cookie-cutter” way of doing things. With eMaint, you can work the way you want to work without feeling constrained by your software.
4. 30+ years of experience
eMaint is a 30+ year-old product that has never stopped striving for greatness. Though we have time and experience on our side, the energetic staff, office environment and constant vigilance to try new things make eMaint feel like a modern startup. Our well-versed team works just as hard for its customers today as it did in 1986. Now with a 50,000+ user customer-base and 90+% customer retention rate to prove it. As a best-in-class CMMS provider, we effectively leverage our decades of experience. All while maintaining an entrepreneurial spirit and passion for customer success.
5. Award-winning “service on 11”
At eMaint, we go to great lengths to provide our clients with all of the resources and information they need to get the most out of their CMMS and achieve maintenance excellence. Global customer support, live training, online educational tools, and maintenance and reliability consulting. These are just some of the tools we offer as part of our commitment to customer success. Our consistent dedication to our customers gets us recognized year-after-year for awards, such as the Stevie Award for Sales & Customer Service. This recognition comes from the fact that we deliver to our customers what we know our competitors can’t: immediate and personalized support and service that goes beyond customer expectations. When it comes to customer service, our dial doesn’t stop at 10. We push ourselves beyond capacity to deliver “Service on 11.”
6. Multilingual and global support
As our client base has grown, our global footprint has grown as well. With the opening of our eMaint EMEA headquarters in Dublin, Ireland, we have made it a priority to provide multilingual and global support to our clients. Whether you’re located across the world or right next door, eMaint Customer Support is always just a call, email or live chat away. eMaint clients can access support in English, Spanish, French, Portuguese or German.
7. Online training tools
eMaint University (eU) is our fully-interactive online learning portal. It offers self-paced training modules, bookmarking and tracking and an easy-to-use, searchable course library. eU also allows your administrator to assign training, receive progress reports and provide eMaint certification to those who complete eU training. eU contains hundreds of recorded trainings, tutorials, best practices and workshops. They all can be accessed through your unlimited-access subscription.
The eMaint Community & Knowledge Base offers even more assistance for you throughout your eMaint journey. It is a portal designed to help users get the most out of their CMMS, and achieve ongoing maintenance management success. eMaint clients have exclusive access to 200+ help articles, a live chat feature, a support case management tool, and an idea port.
8. Complimentary webinars and web-workshops
As a value-added service for all eMaint clients, we host two complimentary monthly webinars on industry-related topics and training on the eMaint system. Our Best Practice Webinars are led by industry experts. They provide maintenance and reliability industry insights and best practices. Our Web-Workshops, led by eMaint Product Experts, focus on how to use a particular function within the eMaint application.
9. In-person training and conferences
At eMaint, we offer a wide-range of in-person training services, from our live Boot camp training sessions to our Custom training engagements. An eMaint Training Specialist leads our training sessions. These sessions will jump start new users’ usage of eMaint. Additionally, they will expand experienced users’ knowledge of more advanced features. We can hold sessions either at our Training & Experience Center (TEC) in Estero, Florida or at your facility.
In addition to extensive training services, we also hold our Xcelerate conference for users to get a first-hand look at the latest eMaint updates and enhancements, attend dozens of training sessions, network with other CMMS users, access one-on-one live support and work toward achieving CMRP, CMRT and CRL certifications.
10. The experience center
eMaint’s Experience center, located in Southwest Florida, was born out of a vision to create an interactive learning space where customers can explore our CMMS system in a hands-on environment on a variety of devices. The Experience Center helps eMaint clients explore new opportunities for improvement. Clients can “try them out” risk-free in a hands-on test environment outfitted with a range of devices. This helps you determine which ones best match your business needs. eMaint product specialists are always on hand to guide you through the experience, and answer any questions you may have.
11. Professional services
At eMaint, one thing is certain: failure is not an option for us, and we go above-and-beyond to ensure our customers’ CMMS success by offering a wide-range of professional services for before, during and after your CMMS implementation. Our Professional Services team is well-versed in helping you achieve successful CMMS implementations, pursue continuous improvement, and tackle your maintenance engineering challenges. We will work with you on-site or remotely. We help you improve asset, safety and productivity processes by identifying project plans and objectives. This lets you determine the best strategy for your needs and budget.
eMaint is trusted by 50,000+ users worldwide
Improving the way organizations of all types and sizes manage their maintenance operations.