[fusion_builder_container admin_label=”Language Tabs” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”yes” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”30px” padding_right=”” padding_bottom=”” padding_left=”” type=”legacy” flex_align_items=”stretch”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” undefined=”” background_repeat=”no-repeat” hover_type=”none” border_color=”” border_style=”solid” border_position=”all” padding_top=”30px” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”true” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”true”][fusion_tabs design=”clean” layout=”horizontal” justified=”no” backgroundcolor=”#e5e5e5″ inactivecolor=”#ffffff” bordercolor=”” icon=”” icon_position=”” icon_size=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_tab title=”English” icon=””][fusion_text]

Contact support

[/fusion_text][fusion_builder_row_inner][fusion_builder_column_inner spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”flukerounded” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_size=”0″ border_color=”” border_style=”solid” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” type=”1_3″][fusion_fontawesome icon=”fa-volume-control-phone” size=”45″ flip=”” rotate=”” spin=”no” alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” margin_top=”50px” margin_right=”” margin_bottom=”10px” margin_left=”” circle=”no” iconcolor=”#0076be” circlecolor=”” circlebordercolor=”” animation_type=”” animation_direction=”down” animation_speed=”0.1″ animation_offset=””][/fusion_fontawesome][fusion_text]

Call Us

Connect to a support specialist via phone by calling us at

+353 1 697 1531

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[/fusion_text][fusion_separator style_type=”default” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”25px” bottom_margin=”” border_size=”0″ icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center”][/fusion_separator][/fusion_builder_column_inner][fusion_builder_column_inner spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”flukerounded” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_size=”0″ border_color=”” border_style=”solid” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” type=”1_3″][fusion_fontawesome icon=”fa-mouse-pointer fas” size=”45px” flip=”” rotate=”” spin=”no” alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” margin_top=”50px” margin_right=”” margin_bottom=”10px” margin_left=”” circle=”no” iconcolor=”#0076be” circlecolor=”” circlebordercolor=”” animation_type=”” animation_direction=”down” animation_speed=”0.1″ animation_offset=””][/fusion_fontawesome][fusion_text]

Troubleshoot

Use our troubleshooting tool to
get the answers you need right away

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Live chat with Support

Go to our Customer Success Portal
and hit the chat icon in the bottom right

[fusion_button link=”https://success.accelix.com/aspx/KBHome” title=”” target=”_self” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”contactbutton” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” size=”medium” stretch=”default” shape=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]Access Portal[/fusion_button][fusion_text]
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Conectar con soporte

[/fusion_text][fusion_builder_row_inner][fusion_builder_column_inner spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”flukerounded” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_size=”0″ border_color=”” border_style=”solid” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” type=”1_3″][fusion_fontawesome icon=”fa-volume-control-phone” size=”45″ flip=”” rotate=”” spin=”no” alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” margin_top=”50px” margin_right=”” margin_bottom=”10px” margin_left=”” circle=”no” iconcolor=”#0076be” circlecolor=”” circlebordercolor=”” animation_type=”” animation_direction=”down” animation_speed=”0.1″ animation_offset=””][/fusion_fontawesome][fusion_text][fusion_text]

Llámenos

El número telefónico directo en español es (856) 810-2725. Soporte para clientes de Mexico llame al 81-4624-4475.

(856) 810-2725

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Envíenos un correo electrónico

Presentar su solicitud de soporte vía correo electrónico a support@emaint.com.

[/fusion_text][fusion_button link=”mailto:support@emaint.com” title=”” target=”_self” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”contactbutton” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” size=”medium” stretch=”default” shape=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]Soporte por correo electrónico[/fusion_button][fusion_text][fusion_text]
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Portal de acceso

Dirijase a nuestro Portal de Éxito del Cliente
y presione el ícono de chat en la parte inferior derecha

[/fusion_text][fusion_button link=”http://emaintx3.force.com/x3help/pkb_Home?l=es” title=”” target=”_self” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”contactbutton” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” size=”medium” stretch=”default” shape=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]Portal de acceso[/fusion_button]
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Conecte com suporte

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Ligue para nós

Fale com um especialista de suporte pelo telefone 11-3957-0346 (Brasil).

[/fusion_text][fusion_text]

11-3957-0346

[/fusion_text][fusion_separator style_type=”default” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”25px” bottom_margin=”25px” border_size=”0″ icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center”][/fusion_separator][/fusion_builder_column_inner][fusion_builder_column_inner spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”flukerounded” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_size=”0″ border_color=”” border_style=”solid” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” type=”1_3″][fusion_fontawesome icon=”fa-envelope” size=”45px” flip=”” rotate=”” spin=”no” alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” margin_top=”50px” margin_right=”” margin_bottom=”10px” margin_left=”” circle=”no” iconcolor=”#0076be” circlecolor=”” circlebordercolor=”” animation_type=”” animation_direction=”down” animation_speed=”0.1″ animation_offset=””][/fusion_fontawesome][fusion_text]

Envíe um email para nós

Faça sua solicitação de suporte via email para support@emaint.com

[/fusion_text][fusion_button link=”mailto:support@emaint.com” title=”” target=”_self” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”contactbutton” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” size=”medium” stretch=”default” shape=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]Envie um email para suporte[/fusion_button][fusion_text]
[/fusion_text][fusion_separator style_type=”default” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”25px” bottom_margin=”20px” border_size=”0″ icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center”][/fusion_separator][/fusion_builder_column_inner][fusion_builder_column_inner spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”flukerounded” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_size=”0″ border_color=”” border_style=”solid” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” type=”1_3″][fusion_fontawesome icon=”fa-commenting” size=”45px” flip=”” rotate=”” spin=”no” alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” margin_top=”50px” margin_right=”” margin_bottom=”10px” margin_left=”” circle=”no” iconcolor=”#0076be” circlecolor=”” circlebordercolor=”” animation_type=”” animation_direction=”down” animation_speed=”0.1″ animation_offset=””][/fusion_fontawesome][fusion_text]

Portal de acesso

Visite o Portal de Sucesso ao Cliente
e clique no ícone de chat do lado direito em baixo

[/fusion_text][fusion_button link=”http://emaintx3.force.com/x3help/pkb_Home?l=pt_BR” title=”” target=”_self” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”contactbutton” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” size=”medium” stretch=”default” shape=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]Portal de acesso[/fusion_button][fusion_text]
[/fusion_text][fusion_separator style_type=”default” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”25px” bottom_margin=”20px” border_size=”0″ icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center”][/fusion_separator][/fusion_builder_column_inner][/fusion_builder_row_inner][/fusion_tab][/fusion_tabs][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container admin_label=”Hours of Support” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”greybackground” id=”” background_color=”#797a7d” background_image=”https://www.emaint.com/wp-content/uploads/2018/06/6011041a-en-emaintcom-header-image-Education.jpg” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_color=”#c9c9c9″ border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”30px” padding_right=”” padding_bottom=”10px” padding_left=”” type=”legacy” border_sizes_top=”1px” border_sizes_bottom=”1px” border_sizes_left=”0px” border_sizes_right=”0px”][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_2″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”false” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”true” spacing_right=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””]

18 hours of live support

8:00am GMT – 2:00am GMT / Monday – Friday

[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” undefined=”” background_repeat=”no-repeat” hover_type=”none” border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”true” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”false”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””]

5 support languages

English, Spanish, Portuguese, German & French

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eMaint University

Train online with 24/7 access to courses on eMaint and best practices. To access, log in to your eMaint account and click “eMaint University.”

[/fusion_text][fusion_button link=”http://x33.www.emaint.com/” text_transform=”” title=”” target=”_self” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” size=”medium” stretch=”default” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” border_radius=””]Login to Access[/fusion_button][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” undefined=”” background_repeat=”no-repeat” hover_type=”none” border_color=”#797a7d” border_style=”solid” border_position=”all” padding_top=”40px” padding_right=”20px” padding_bottom=”40px” padding_left=”20px” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”true” border_sizes_top=”1″ border_sizes_bottom=”1″ border_sizes_left=”1″ border_sizes_right=”1″ first=”false”][fusion_fontawesome icon=”fa-user-cog fas” size=”45px” flip=”” rotate=”” spin=”no” alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” margin_top=”” margin_right=”” margin_bottom=”30px” margin_left=”” circle=”no” iconcolor=”#0076be” circlecolor=”” circlebordercolor=”” animation_type=”” animation_direction=”down” animation_speed=”0.1″ animation_offset=”” iconcolor_hover=”#0076be” circlecolor_hover=”” circlebordercolor_hover=”” /][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””]

Customer Success Portal

Access all the tools you need to succeed with eMaint CMMS, including articles, live chat, support cases, and an idea port.

[/fusion_text][fusion_button link=”https://success.accelix.com/aspx/KBHome” text_transform=”” title=”” target=”_self” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” size=”medium” stretch=”default” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” border_radius=””]Access Portal[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container admin_label=”Response time” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”#797a7d” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”60″ padding_right=”” padding_bottom=”50″ padding_left=”” type=”legacy”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”#ffffff” background_image=”” background_position=”left top” undefined=”” background_repeat=”no-repeat” hover_type=”none” border_color=”” border_style=”solid” border_position=”all” padding_top=”50″ padding_right=”50″ padding_bottom=”50″ padding_left=”50″ margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”true” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”true”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””]

Response time

Response time is defined as the length of time between when a call is received by our Support Department and when a Support Specialist contacts the client. eMaint provides response times based on the severity of the issue reported, but will often have a support issue resolved well within the time ranges indicated.


[/fusion_text][fusion_builder_row_inner][fusion_builder_column_inner type=”1_1″ layout=”1_1″ spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” undefined=”” background_repeat=”no-repeat” border_color=”” border_style=”solid” padding_top=”50″ padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”true” border_position=”all” element_content=”” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”true”][/fusion_builder_column_inner][fusion_builder_column_inner type=”1_5″ layout=”1_5″ spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_color=”” border_style=”solid” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”false” border_position=”all” element_content=”” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”true” spacing_right=””][fusion_text][/fusion_text][/fusion_builder_column_inner][fusion_builder_column_inner type=”3_4″ layout=”3_5″ spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_color=”” border_style=”solid” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”true” border_position=”all” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”false”][fusion_text]Critical
Response Time:1 hour or less
The customer’s application is down and inoperable. All users are unable to use the system. The customer’s productivity is threatened.[/fusion_text][/fusion_builder_column_inner][fusion_builder_column_inner type=”1_5″ layout=”1_5″ spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_color=”” border_style=”solid” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”false” border_position=”all” element_content=”” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”true” spacing_right=””][fusion_text]

[/fusion_text][/fusion_builder_column_inner][fusion_builder_column_inner type=”3_4″ layout=”3_5″ spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_color=”” border_style=”solid” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”true” border_position=”all” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”false”][fusion_text]High
Response Time: 2 hours or less
Incident with the system that directly affect the functions essential for day-to-day operations for all users of the system.[/fusion_text][/fusion_builder_column_inner][fusion_builder_column_inner type=”1_5″ layout=”1_5″ spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_color=”” border_style=”solid” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”false” border_position=”all” element_content=”” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”true” spacing_right=””][fusion_text][/fusion_text][/fusion_builder_column_inner][fusion_builder_column_inner type=”3_4″ layout=”3_5″ spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_color=”” border_style=”solid” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”true” border_position=”all” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”false”][fusion_text]Medium
Response Time: 4 business hours or less
The customer’s application is slightly limited. The situation has impaired operations, but most business operations and user productivity continue.[/fusion_text][/fusion_builder_column_inner][fusion_builder_column_inner type=”1_5″ layout=”1_5″ spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_color=”” border_style=”solid” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”false” border_position=”all” element_content=”” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”true” spacing_right=””][fusion_text]

[/fusion_text][/fusion_builder_column_inner][fusion_builder_column_inner type=”3_4″ layout=”3_5″ spacing=”” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” border_color=”” border_style=”solid” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”true” border_position=”all” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”false”][fusion_text]Low
Response Time: 8 business hours or less
The customer’s application or user productivity are not affected, or it is a procedural issue that is being reported.[/fusion_text][/fusion_builder_column_inner][/fusion_builder_row_inner][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]