CMMS Key Performance Indicators (KPIs)
Key performance indicators (KPIs) are business metrics used to evaluate factors that are crucial to the success of an organization. High quality benchmarking leads to a greater understanding of where a company is on the best practices ladder to measure against historical performance, company goals or “world class” metrics. For maintenance professionals, establishing, benchmarking and monitoring KPIs within a modern Computerized Maintenance Management Software (CMMS) solution can mean the difference between exceeding overall corporate business goals and falling short.
Identify Maintenance Needs and ‘Measure What You Treasure’
There are a few different categories of maintenance key performance indicators, including leading and lagging indicators. Leading indicators, which signal future events, include metrics such as PM Compliance, or Estimate vs. Actual Performance. Lagging indicators follow events, and include maintenance metrics such as Mean Time Between Failure (MTBF) and Mean Time to Repair (MTTR). The most comprehensive CMMS KPI tracking includes a mix of both leading and lagging indicators.
By tracking maintenance KPIs and turning this data into meaningful reports and dashboards, organizations can gain quantitative (an organization’s performance compared to goals) and qualitative ( best practices of others currently performing in the “world class maintenance” category) insight.
Tracking this data indicates open opportunities for improvement, and develops baselines for determining how well your organization and your CMMS support best practices. As the saying goes, “Measure What You Treasure.” Identify and prioritize your business goals, such as:
- Reducing Costs
- Reducing Failures
- Reducing Downtime
- Increasing Work Identification
- Increasing Work Planning
- More Effective Work Scheduling
- More Effective Work Execution
Examples of Important KPI Metrics to Benchmark & Track
Many eMaint clients have established, benchmarked and monitored these common maintenance KPIs and experienced visible improvement in:
- Maintenance Backlog
- Mean Time To Repair (MTTR)
- Mean Time Between Failures (MTBF)
- Overall Equipment Effectiveness (OEE)
- PM Compliance
- Planned Maintenance Percentage
Maintenance backlog is an accumulation of maintenance work that needs to be dealt with based on safety issues, or to prevent further asset breakdowns. The longer work is not completed, the greater the risk of more serious and costly failures.
The goal is to control backlog during normal operations and in emergency situations. One issue organizations can face when neglecting to track this KPI metric could be lack of visibility into backlog, which can result in staffing challenges, firefighting and lack of work prioritization.