Cintas Selects eMaint CMMS for Roll Out to Over 150 Rental Production Facilities

Customer Since: 2006 | Industry: Services

Cintas Corporation provides specialized services to businesses of all types, including corporate identity uniforms, entrance mats, promotional products, safety products, and much more. In 2007, the company wanted to implement a company-wide CMMS solution to match their specific needs. After selecting eMaint, the company noticed the software helped save time and increased access, efficiency and visibility.

  • Standardized Procedures Due to Centralized Database

  • Increased Transparency With Full-Featured Reporting

  • Ensure Excellent Reliability For New & Existing Employees


Cintas designs and manufactures specialized corporate identity uniforms, entrance mats, restroom supplies, promotional products, safety products, and document management services to over 800,000 businesses, through 430 facilities in the US and Canada. James Wagoner joined Cintas in 2007 as a Regional Field Engineer in the Rental Production division which consists of over 150 commercial laundry facilities.


In 2007, Cintas sought to implement a company-wide CMMS solution. Due to high upfront and recurring costs, the first CMMS selection was rejected by top management. James and a group of engineers saw the need for a standardized CMMS system. In 2011, James was tasked with launching a pilot CMMS program that could provide a centralized database of historical maintenance and associated costs, transparency into daily operations, standardized procedures for PMs and Work Orders and the ability to tailor the system to match their specific processes. eMaint delivered these requirements at a low total cost of ownership and was ultimately selected for the pilot program. The pilot was launched in November 2011 with a goal to roll the program out to over 150 rental production facilities at the conclusion of the pilot.


James and the pilot team chose 11 plants for the pilot that accurately represented a cross-section of the Cintas community in location, size, equipment type, environment and system experience. Each pilot location began by identifying assets which include industrial washers, dryers, boilers, air compressors, waste water treatment systems, and sortation devices. A workflow was created to automatically prints LOTO forms with relevant work orders to ensure compliance with OSHA regulations. This is a time-saving step as there can be over 70 lock out, tag out forms per location. By utilizing eMaint’s integrated document hosting feature, each location has access to the same appendices, photos, drawings, part lists and detailed instructions for recurring boilerplate PMs on common equipment, making corporate mandated changes easier to implement globally. Regional Managers and Plant Managers can access historical records of work performed to gain visibility into the type of work each technician is completing as well as overall completion rates. By defining Work Order types (corrective, predictive, project and administrative), managers can better oversee the time engineers are spending performing production work.


Customized reports present the daily activities of maintenance teams, individual work order labor hours, downtime percentages, mean time between failure, and percentage by work order type, helping Regional Engineers ensure that PM completion rates, compliance and overall productivity is improving within their group and success can be shared. Daily maintenance challenges and leading indicators to reliability performance are identified and action is taken immediately. The pilot program met all goals and eMaint CMMS is rolling out to all rental production facilities.


  • Centralized database facilitates faster implementation of company-wide changes and standardized procedures.
  • Track completion and compliance of PMs (safety, quality, environmental) at a plant and regional level
  • Full feature reporting provides managers with more transparency of daily plant operations.
  • Establish a baseline reliability quality requirement for condition of equipment through standards, pictures PMs.
  • Ensure continuity of an excellent reliability program even when reliability staff turns over. Ensure new hires know exactly what level of reliability and execution is required.
  • Live and pre-recorded training sessions on eMaint University enable new and current employees to receive consistent training “on-demand”.
  • Work Order reports help better manage time engineers spend on each type of activity.
  • User-based subscription pricing made full-featured pilot affordable, including tailoring the system to match Cintas processes.

“eMaint provides transparency, consistency, and customization at a low total cost of ownership, while supporting Cintas’s multi-location needs.”

James W., Regional Field Engineer, Cintas