eMaint satisfied all of EMS’ needs, following through on their promise of exceptional customer support. The support team helped EMS set up the new system with minimal difficulty and EMS immediately began to experience cost savings, particularly when it came to generating reports. Before implementing eMaint CMMS, EMS had to hire a third party vendor to create reports to show management how the maintenance staff was performing.This service cost EMS $85 per hour and provided the company with limited options for customizing the content of the reports. Now, EMS creates their own auto-generated reports tailored to their exact specifications.
Additionally, EMS maintenance managers can write their own reports in a 48-hour turnaround (a task that would have been impossible before eMaint). Since implementing eMaint CMMS, EMS has developed a rich and diverse library of customized reports, ranging from tracking of monthly maintenance charges to automated bi-weekly charge-out reports by work type. One of EMS’s most widely used custom reports is a work plan they run for each shift that includes all corrective and preventive maintenance work to be performed along with a worksheet for detailing shift turnovers and breakdowns.