RCS Case Study - eMaint
RCS Case Study2018-06-01T15:59:33+00:00

Project Description

RCS Enjoys Improved Turnaround Time on Service Requests From Over 5000 Residents

Customer Since: 2006 | Industry: Property Management

Realtec Community Services, Inc. (RCS) encompasses over 2,500 private homes and townhouses, 2 sets of condominiums, as well as 2 private swimming pools, and 10 tennis courts. With a less-than-ideal system involving Excel spreadsheets, RCS needed an affordable CMMS solution that would do more for less. Within 30 days of implementation, all recurring work orders were in the system, and work orders were being generated and assigned. RCS was able to do all of this, and personalize work order form fields to their exact specifications.

  • Enhanced Communication Through Tracking of Work Orders

  • Improved Turnaround Time On Residents’ Concerns & Requests

  • Increased Work Completion Through More Efficient Processes

BACKGROUND

Realtec Community Services, Inc, (RCS) is the Managing Agent for Ford’s Colony Homeowners’ Association (FCHOA) located in Williamsburg, Virginia, a community that over 5,000 residents call home. Within the community are over 2,500 private homes and townhouses, 2 sets of condominiums, as well as 2 private swimming pools, and 10 tennis courts. RCS is responsible for maintaining