MidFirst Bank Improves Work Order Process & Gains Visibility into Backlog with eMaint CMMS

Customer Since: 2010 | Industry: Banking

MidFirst Bank is one of the largest privately-owned banks in the United States, offering a full range of commercial, private banking and mortgage banking services. Prior to implementing eMaint in 2010, MidFirst Bank had no CMMS system in place. With the help of eMaint and and MX Mobile, employees could now barcode all assets, receive work orders on-the-go, and automatically route work orders and email reports.

  • Increased Efficiency Through Customized Work Order Process

  • Went Mobile & Paperless With Online Work Orders & Barcoding

  • Improved Visibility Of Completed Work


As one of the largest privately-owned banks in the United States, MidFirst Bank offers a full range of commercial, private banking and mortgage banking services throughout Arizona and Oklahoma. Bill Winston, VP of Arizona Facilities, manages maintenance operations for the 29 MidFirst facilities throughout the Phoenix metro area.


Prior to implementing eMaint CMMS, MidFirst Bank had no formal PM or work management program in place, making maintenance tracking and reporting impossible. One of Mr. Winston’s primary goals after being brought on board in 2010 was to implement a CMMS. After reviewing a variety of complex maintenance management systems, Mr. Winston selected eMaint CMMS because of its ease-of-use and configuration capabilities.


With the ultimate goal of going mobile, the maintenance team began barcoding all assets within the facilities, including A/C units, doors, lights, and more. They then purchased iPhones for each technician so they could receive work orders on-the-go, via a company intranet.

To more efficiently manage work orders, MidFirst Bank customized their system to automatically route work orders to the appropriate technician and/or sub-contractor according to category. If a work order is submitted after-hours, Mr. Winston also has the capability to route it to the “engineer on duty.”

Having visibility into the work backlog is a priority for the MidFirst Bank team, so reports are automatically emailed to Mr. Winston showing any work orders that have been created and which ones are still open. His dashboard also displays how many planned vs. reactive work orders are created.


  • Gained visibility into completed work
  • Increase efficiency through customize work order management process
  • Reduced the number of maintenance calls by implementing a PM process
  • Go mobile and paperless through online work order forms and barcoding

“Many CMMS systems have similar features and functions. What makes eMaint stand out, in addition to cost, is the customization of it — the ability for us to work the way we want to work.”

Bill W. , VP of Arizona Facilities, MidFirst Bank