Rockland Community College implemented eMaint CMMS as a locally hosted solution in 2005, then migrated to eMaint Online CMMS, eMaint’s software-as-a-service (SaaS) model, in 2009. The SaaS solution alleviates the headaches associated with maintaining hardware and performing backups and recovering from power outages. To ensure high user-adoption, the work order and work request screens were configured to match their pre-existing paper work order forms.
As the system administrator, Lorinda maintains configurations and security settings along with approving and assigning work orders by department. Work orders are assigned to a department and then delegated to an individual. Campus users are able to log into any computer to submit requests, view a work order status and receive email notification updates for complete accountability. RCC also uses their CMMS to track requests for keys through the required levels of approval, along with tracking when keys are issued and returned. Nearly 10,000 work requests have been processed since the system was implemented.