Wesley Enhanced Living Case Study - eMaint
Wesley Enhanced Living Case Study2018-06-01T15:50:28+00:00

Project Description

Wesley Enhanced Living Triples Productivity Using eMaint CMMS

Customer Since: 2006 | Industry: Property Management

Wesley Enhanced Living (WEL) is comprised of eight Philadelphia area continuing care retirement facilities. Before WEL discovered eMaint, work orders and requests were hand-written. Knowing they needed to implement a more effective system, WEL chose eMaint. Features such as the reporting feature made it easy to notice recurring problems, and increased accountability and standardization resulted in a reduction in average completion time on tenant requests from 1.5 hours to .5 hours.

  • Justified Staffing Additions By Tracking Labor & Request Volume

  • Improved Customer Service Through Email Status Updates

  • Standardized Work Procedures With Reports Generated for Corporate

BACKGROUND

Wesley Enhanced Living (WEL) continuing care retirement communities are comprised of eight facilities in the Philadelphia area with over 1,200 residents. The Burholme, Pennsylvania location is responsible for three facilities providing independent living,