Putting the SaaS into CMMS/EAM Software - eMaint

Putting the SaaS into CMMS/EAM Software

Putting the SaaS into CMMS/EAM Software2018-07-23T16:33:56+00:00

Project Description

Software-as-a-service (SaaS) is a model of software deployment, where the application is provided as a service to customers across the internet. You can think of the SaaS as “renting” the software to customers who access it remotely, most commonly over the Internet. The SaaS provider hosts the application, which it owns, on secure servers that it owns, operates, and maintains.

Introduction

The term Web 2.0 is commonly used to describe the changing trends in the use of the Internet. Web 2.0 innovations have resulted in adoption of the internet “as a platform that is spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of the platform: particularly delivering software as a continually-updated service that gets better the more people who use it” (http://radar.oreilly.com by Tim O’Reilly, 2005) and “going beyond the page metaphor of Web 1.0 to deliver rich user experiences.”

“As a platform that is spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of the platform:
particularly delivering software as a continually-updated service that gets better the more people who use it”
– Tim O’Reilly
The Software as a Service (SaaS) model as part of the Web 2.0 revolution is considered a very attractive, viable and cost effective solution for delivery of business applications to businesses of all sizes. This has become more apparent in the delivery of computerized maintenance management system (CMMS), also known as Enterprise Asset Management (EAM), where increased internet availability to maintenance and facility management departments of organizations is occurring everywhere.

To evaluate whether a SaaS solution is a good fit for your organization, it is helpful to understand what the SaaS model is and how it compares to traditional, premises-based CMMS solutions. As well, it is important to be able to evaluate the costs that are associated with implementing a SaaS solution versus a traditional software solution so that the true total cost of ownership (TCO) of your CMMS is understood.

This piece is a guide to users that are in the market to purchase a CMMS solution where there are many options to choose from, and where systems should be evaluated not just for their functionality and ease of use, but also for their total cost of ownership (TCO). The white paper particularly focuses on providing a clear outline on the TCO of the SaaS model in contrast with traditional, premises based solutions in the delivery of CMMS software.

What is SaaS?

Software-as-a-service (SaaS) is a model of software deployment, where the application is provided as a service to customers across the internet. You can think of the SaaS as “renting” the software to customers who access it remotely, most commonly over the Internet. The SaaS provider hosts the application, which it owns, on secure servers that it owns, operates, and maintains.

SaaS providers are responsible for maintaining the application and providing access to it, and offering subscriptions to its service, generally a per-user fee that is paid monthly or annually. The user pays a fee to the SaaS provider for its hosting services, and can log into their system online, via a standard web browser. The subscription fee includes maintenance of the application, system updates and upgrades, and often includes unlimited technical support. The SaaS provider and the subscriber enter into an agreement that specifies the services being provided, the service level, and the terms of use.

The SaaS Model as compared to traditional, premises-based software

The SaaS model can be contrasted with conventional or premises-based software that is purchased, installed, administered and supported internally on the customer’s own network. With a traditional or premises-based software solution, the customer purchases the software licenses, rather than “renting” the application.

The customer provides all of the IT support required to maintain and support the server that houses the application, maintain and support the application that resides on both the server and any workstations on which it is installed, and install any bug fixes, updates or upgrades for the application. In addition to the upfront software licensing costs, the customer also purchases an annual support and maintenance contract from the CMMS vendor.

The table below contrasts the differences between a SaaS model and the traditional software model.

Advantages of the SaaS Model

Companies that choose a SaaS model for their CMMS solution gain many business benefits:

No software or hardware to purchase, install or maintain. Given the current shortage and expense of dedicated IS personnel, the SaaS model means less of a burden on IT departments that already have many demands placed on them.