What is a Work Order? | eMaint

What is a Work Order?

What is a Work Order?2018-07-23T16:28:07+00:00

Project Description

What is a Work Order?

A work order is an authorization of maintenance, repair or operations work to be completed. Work orders can be manually generated through a work request submitted by a staff member, client, tenant, or automatically generated through a work order management software or Preventive Maintenance (PM) schedule. Work Orders can also be generated via follow ups to Inspections or Audits.

What is the purpose of generating a work order?

  • Offer an explanation of the problem, repair or installation
  • Schedule resources and tools needed for maintenance
  • Provide technicians with detailed instructions on the work to be performed
  • Document the labor, materials and resources used to complete the work
  • Track all maintenance and repair work that has been performed on each asset

What are work orders comprised of?

  • Who is requesting the work
  • Who is authorizing the work
  • Who will perform the labor
  • What the task at hand is
  • When the work needs to be completed by
  • Where the work needs to be performed
  • How to complete the tasks, with necessary parts listed

Manually created work orders have been prevalent in the maintenance world since the first maintenance teams were established. Though paper-based work orders seem to be easier to create in the moment, they do not perform well as a long term/large scale solution. This method also includes unforeseen challenges, such as delays in communication, extra costs (in both time and money) for data entry personnel and more. In today’s fast-paced maintenance world, as organizations grow and their reach expands, managing paper-based work orders can become all together inefficient and environmentally unfriendly.

Computerized Maintenance Management Systems such as eMaint CMMS help organizations put an end to the phone calls, post-it notes and missing paperwork, and embrace the power of cloud-based, online software.


Using Your CMMS for Work Order Management

Work orders are the heart of a maintenance program, and utilizing the work order software tools within a CMMS helps organizations stay up-to-date on labor, projects and resources in the current queue. The work order management tools enable an organization to take control of work backlog and upcoming work, make constant improvements, boost labor productivity and remain compliant. There are three main players in the work order management process:

Work Requestor

Creates work requests to report an issues on equipment or assets.